The Town of Halifax debuts SeeClickFix program with options to report concerns with a mobile app

Halifax is now using a new program that will allow residents to report quality-of-life issues and request services through an online and mobile interface. Powered by SeeClickFix, the place-based reporting Commonwealth Connect platform allows residents to document neighborhood  concerns and improvements alike, ranging from litter and flooding to damaged sidewalks and malfunctioning traffic signals.

With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via Halifax’s website at

http://www.town.halifax.ma.us/Pages/HalifaxMA_Webdocs/seeclickfix or use mobile applications available for download from the Town’s web site. When submitting issues via mobile app, for example, residents can  provide locational, descriptive, and photographic information as they see the issue in real time. Once the resident submits an issue, the person reporting the issue, the Town, and anyone ‘watching’ the area will receive an alert. Halifax can then acknowledge the service request, and route it to the proper department.

The request can be updated—and residents following the issue—once it has been resolved.

Launched in 2008, SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues, ranging from potholes and planted trees to garbage and graffiti. Through web and mobile applications, as well as embeddable widgets, SeeClickFix empowers citizens, community groups, media organizations, and governments to work together to improve neighborhoods. It is the most widely distributed citizen-reporting tool in the country, having recently surpassed one million fixed issues. In 2012, the Commonwealth of Massachusetts initiated a grant program to  launch the platform, powered by SeeClickFix and titled Commonwealth  Connect, to communities throughout the state.